Kris Rivenburgh

An accessibility services contract should cover scope, deliverables, the WCAG standard being applied, pricing and payment terms, timeline, confidentiality, intellectual property, liability limits, and termination. The contract names what is being audited or remediated, which...

Hire an accessibility specialist when the work requires deep expertise in WCAG conformance, audit methodology, screen reader behavior, ARIA patterns, or legal documentation like a VPAT. Hire a generalist (typically a developer, designer, or QA...

An accessibility services RFP is a written request that asks vendors to propose pricing and an approach for auditing, remediation guidance, VPAT/ACR work, training, or related services. A strong RFP defines the digital assets in...

Hire an accessibility consultant when you receive a demand letter or lawsuit, when a customer requests a VPAT or ACR, when your organization falls under ADA Title II or the EAA, when you are planning...

An accessibility consultant guides an organization through the work of making its digital assets conform to WCAG. That includes scoping audits, interpreting findings, advising developers on remediation, supporting VPAT and ACR documentation, training teams, and...

To find a qualified accessibility consultant, vet candidates on three things: documented experience conducting (manual) WCAG audits, fluency with the relevant standards (WCAG 2.1 AA, WCAG 2.2 AA, Section 508, EN 301 549), and a...

Working with an external accessibility team starts with clear scope and a single point of contact on each side. Define the digital assets in play, the WCAG version and level (typically WCAG 2.1 AA or...

Scoping an accessibility project before hiring means defining what assets are in play, what standard you need to meet, what deliverables you expect, and what timeline you’re working against. The clearer your scope, the more...

An accessibility auditor should document the WCAG success criterion violated, the conformance level, the exact location of the issue, a clear description of what’s wrong, evidence (screenshot or code snippet), the user impact, a severity...

A senior accessibility professional brings pattern recognition that an entry-level practitioner cannot replicate. They evaluate digital assets against WCAG criteria with confidence, write audit reports that developers act on without back-and-forth, and advise on conformance...